James Betts, Toledo Pharmacy
Brothers and Sisters
Big sisters know what they’re talking about sometimes; you should listen to them.
James Betts discovered this nearly 12 years ago when his sister, an employee of Heartland Pharmacy, alerted him to a job opening on the floor filling prescriptions, and suggested he apply. As a factory worker
The Pharmacy Life
He joined the pharmacy team in 2008 and spent 2 years learning about pharmacy protocol, medications, sterile environments, and filling prescriptions quickly and with accuracy. He transferred then to the Phone Room Department where they specialize in handling the processing of narcotic and controlled medications. They’re also frequently called upon to assist nurses in urgent pharmacy related situations.
This often high-pressure climate created an unusual bond between James and his
“We speak with nurses when they are experiencing some rather difficult circumstances. That means that,
Family is Everything
James’ concern for patient care extends beyond his Heartland Healthcare Services pharmacy work. He is
His greatest priority is his family, though. Married to Ebony for 10 years,
That’s why the events just prior to Christmas 2018 were
“I told my colleagues in the phone room about what had happened and how frustrating it was,” James recalls. “It was so inconvenient and couldn’t have come at a worse time. That Friday, I came in and there was an envelope on my desk with my name on it. I opened it up and $50 was inside.”
The gesture rendered James speechless. The realization that someone had taken money from their own budget to ease the burden on
“Honestly, it isn’t even about the money. The act and thought behind it was so kind
The Heartland Way
This is the
James may have jumped into working with Heartland because he saw it as a better opportunity than where he was
Of that generous benefactor last Christmas James says, “To this day I do not know who left that money for me. I was, and remain,
Speaking on behalf of all of us at Heartland, the nurses you work with, and the patients you serve – Thank You, James! Your dedication and positive spirit help us all be just that much better.
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